Shipping policy

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Shipping Policy

Last Updated: [March 6, 2026]

This Shipping Policy (“Policy”) outlines how orders are processed, shipped, and delivered by Zere Pholistics (“we,” “us,” or “our”). By placing an order on zerepholistics.com, you agree to the terms below.

1. Order Processing Times

  • Orders are processed Monday through Friday, excluding holidays.
  • Standard processing time is 1–3 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • During high‑volume periods (sales, new product launches), processing may take slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, preferred shipping method, and order weight/size.

Estimated delivery windows (after processing):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (where available)

Final delivery times may vary due to carrier delays, weather, or other unforeseen factors.

3. Shipping Locations

We currently ship to:

  • United States (all 50 states)
  • U.S. Territories (optional: Puerto Rico, Guam, etc.)
  • International shipping (optional)

If you want to limit or expand regions, tell me and I’ll adjust.

4. Order Tracking

Once your order ships, you will receive a confirmation email with:

  • Tracking number
  • Carrier information
  • Live tracking link

Tracking updates may take 24–48 hours to appear.

5. Wrong or Incomplete Addresses

Please confirm your shipping details carefully.
If an order is returned due to an incorrect or incomplete address:

  • We can reship the order once the correct address is provided.
  • Additional shipping fees may apply.

We are not responsible for lost packages caused by incorrect addresses entered at checkout.

6. Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

If the carrier marks your package as delivered but you cannot locate it:

  1. Check with neighbors or household members
  2. Wait 24–48 hours for potential late scans
  3. Contact the carrier directly

After that, you may contact us at [support email] and we’ll assist with next steps.

Damaged Items

If your items arrive damaged:

  • Contact us within 48 hours
  • Include photos of the packaging + the damaged item
  • We will review and offer replacement or store credit based on the situation

7. International Shipping (Optional Section)

For international orders:

  • Customs and import duties may apply
  • Fees vary by country and are the customer’s responsibility
  • Delivery may take 7–21 business days depending on customs processing

If you do NOT want international sales included, let me know.

8. Shipping Restrictions

We cannot ship restricted items to locations where they are prohibited by law.
Certain products may have:

  • Size limitations
  • Ingredient‑based restrictions
  • Carrier-imposed limitations

We will notify you if your order cannot be shipped as placed.

9. Delayed or Returned Deliveries

We are not responsible for delays caused by:

  • Weather conditions
  • Customs inspections
  • Carrier disruptions
  • Incorrect delivery information provided by the customer

Returned packages due to failed delivery attempts may incur reshipment fees.